Frequently Asked Questions
Assistance with your luxury shopping experience.
What is your shipping policy for international orders?
We offer complimentary express shipping globally. Delivery typically takes 3-5 business days depending on the destination, and all duties and taxes are calculated at checkout.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment.
What is your return and exchange process?
Items in original condition with all tags attached may be returned within 14 days of receipt. We provide a pre-paid return label in every package for your convenience.
Are your products available for pre-order?
Select seasonal runway pieces are available for pre-order. These items are marked with an estimated shipping date on the product page and will be charged at the time of purchase.
How do I ensure I am purchasing the correct size?
A detailed size guide is available on every product page. If you require specific measurements or styling advice, our personal shopping team is available for consultation.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as Apple Pay and PayPal.