Returns & Exchanges
The Row offers complimentary returns on all orders within 14 days of delivery, provided items are in their original, unworn condition with all tags and packaging intact. Please note that certain items, including fragrance and final sale pieces, are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully place the items in the original shipping box and include the printed return form provided with your order.
Affix the Shipping Label
Attach the pre-paid UPS or DHL return shipping label to the outside of the package, ensuring any previous delivery labels are covered.
Drop Off or Collection
Drop off your package at an authorized shipping location or contact the carrier directly to schedule a complimentary collection at your convenience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing